Eyewear A to Z
General
What happens after I send my Torege in for warranty or repair work?
Once we receive the sunglasses, We will communicate primarily through email, so be sure to...
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How do I send my Torege in for warranty or repair work?
you should create an account and then visit our Customer Care Service to begin the...
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What is Torege’s Product Warranty?
When you buy a Torege product, you're backed by the best warranty and guarantee in...
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My credit/debit card isn't working
Card troubleshooting: Double-check all card info Confirm your billing address (especially your zip code!) Still...
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What Payment Methods Does Torege Accept?
We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, PayPal, Shop Pay, Google Pay,...
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Paying in Installments with Shop Pay
What is the option to pay in installments on Shop Pay? When checking out with...
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Why hasn’t my tracking information updated?
If your tracking has not updated after 24 hours of package being shipped. There is...
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How long does it take to process my order?
Processing time varies between 1-3 days before the order is shipped. There are couple of...
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My order status says 'Unfulfillled'. What does that mean?
This just means that we successfully received your order and we are currently processing it!...
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Where is My Order Confirmation?
Once your order is processed, you will receive an email confirmation to the email address...
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Why was my order canceled?
A few possible reasons as to why your order was canceled/refunded: You did not respond...
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