Eyewear A to Z
Order Status & Payment
My credit/debit card isn't working
Card troubleshooting: Double-check all card info Confirm your billing address (especially your zip code!) Still...
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What Payment Methods Does Torege Accept?
We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, PayPal, Shop Pay, Google Pay,...
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Paying in Installments with Shop Pay
What is the option to pay in installments on Shop Pay? When checking out with...
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Why hasn’t my tracking information updated?
If your tracking has not updated after 24 hours of package being shipped. There is...
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How long does it take to process my order?
Processing time varies between 1-3 days before the order is shipped. There are couple of...
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My order status says 'Unfulfillled'. What does that mean?
This just means that we successfully received your order and we are currently processing it!...
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Where is My Order Confirmation?
Once your order is processed, you will receive an email confirmation to the email address...
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Why was my order canceled?
A few possible reasons as to why your order was canceled/refunded: You did not respond...
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Can I pay when I pick up my Shop & Collect?
Unfortunately not legend! You have to make the payment at check out on the website...
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Can I pay in another currency?
We don’t offer a currency conversion! We will only process payments in the currency of...
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Can I change my payment method?
Unfortunately not! One an order is done we are unable to change it.
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