Eyewear A to Z
General
What if my package is lost or stolen?
Please allow 3-4 extra days for the carrier to locate your package. Oftentimes, there is...
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When will my order ship?
We ship orders Monday through Friday. Processing of orders takes approximately 1-2 business days. Orders placed on weekends will...
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Where is my order confirmation?
Once your order is processed, you will receive an email confirmation with a tracking number. If...
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Is there a limited amount of claims i can submit?
You can make up to 1 claim for general damages, loss, damage and theft, once...
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How long does it take to receive my replacement?
All warranty claims are processed between 4 to 10 business days and shipped by USPS...
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Can i ship my Claim to a friend?
No, Warranty replacements must get shipped to the same shipping address as the original purchase...
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Can i get a New color through my Warranty Claim?
No, Replacements must be the same color as the original purchase order
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Are there any other costs when i make a Warranty Claim?
shipping replacement fee applies to Warranty Claim orders- For Domestic- $6.65; For International shipments $15.00...
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What does warranty cover?
Your warranty covers: lost, stolen, scratch lenses, frame damages, broken frames, and manufactured defects.
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How do you submit a claim?
Go to https://www.torege.com/pages/repair-program and submit a request for your replacement. Make sure to include your...
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What happens after I send my Torege in for warranty or repair work?
Once we receive the sunglasses, We will communicate primarily through email, so be sure to...
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How do I send my Torege in for warranty or repair work?
you should create an account and then visit our Customer Care Service to begin the...
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