At TOREGE, we are committed to delivering your order safely and efficiently. Please review our shipping policy below before placing your order.
Order Processing Time
All orders are processed within 1–3 business days after the order is successfully placed and payment is confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays. During peak seasons, promotional periods, or unexpected high-order volumes, processing may take an additional 1–2 business days.
After your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Shipping Time
Shipping time refers to the estimated transit time after your order has been processed and handed over to the shipping carrier.
Estimated shipping time is usually 7–15 business days, depending on the destination, shipping carrier, customs clearance, weather conditions, and other factors beyond our control.
Please note that the total delivery time is:
Order Processing Time + Shipping Time
For example, if your order takes 1–3 business days to process and 7–15 business days to ship, the estimated total delivery time may be approximately 8–18 business days.
Free Shipping
We offer free shipping on qualifying orders. If your order meets the free shipping requirement displayed on our website, the free shipping option will be available at checkout.
Shipping Confirmation and Tracking
Once your order has been shipped, a shipping confirmation email with tracking details will be sent to the email address provided at checkout.
Please allow some time for the tracking information to update after the package has been handed over to the carrier. In some cases, tracking updates may take 24–72 hours to appear.
Shipping Delays
While we make every effort to ensure your order arrives on time, shipping delays may occasionally occur due to:
- High order volume
- Customs inspection
- Weather conditions
- Carrier delays
- Incorrect or incomplete shipping information
- Public holidays or peak shipping seasons
TOREGE is not responsible for delays caused by shipping carriers, customs, or other circumstances beyond our control. However, we will do our best to assist you if your package is delayed.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before submitting your order.
If an order is delayed, returned, or lost due to an incorrect or incomplete shipping address provided by the customer, TOREGE will not be responsible for additional shipping costs or delivery issues.
If you notice an error in your shipping address, please contact us as soon as possible. We will try our best to update the address before the order is shipped, but we cannot guarantee changes once the order has been processed or shipped.
Lost or Missing Packages
If your tracking information shows that your package was delivered but you have not received it, please first check with your local carrier, neighbors, front desk, mailbox, or delivery location.
If you still cannot locate the package, please contact us with your order number and tracking information. We will assist you in checking the shipment status with the carrier.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, or import fees may apply depending on your country or region. These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.
TOREGE is not responsible for delays caused by customs clearance procedures.
Contact Us
If you have any questions about your order, shipping status, delivery time, or tracking information, please contact us with your order number. We will be happy to assist you.
Company Name:
TELOS TRADING LIMITED
Company Address:
134 Corfield St, London, England, E2 0DS, United Kingdom
